Please note that we have over 9,000 products on our website and could not possibly hold all of these in stock. Please call first if you need to know whether or not an item is in stock if this is something that is needed urgently.
All orders over £600 will have free UK mainland delivery automatically applied. Delivery outside UK mainland (including Scottish Highlands & Northern Ireland) please contact us for a delivery quote.
For delivery quotes outside of the UK mainland (including Scottish Highlands & Northern Ireland) , please email your full delivery address and also the reference numbers of the items you're interested in.
Delivery Time For Items That ARE In Stock:
Delivery time frame will be approximately 3 - 21 working days for items that are in stock. Once the item is ready to be dispatched we will contact you to arrange a convenient day for delivery, as a signature is always required.
Delivery Time For Items That ARE NOT In Stock:
Delivery time frame will be approximately 4 - 16 weeks for items that are not in stock. Once the item is ready to be dispatched we will contact you to arrange a convenient day for delivery, as a signature is always required.
If your item is not available within 21 days we will contact you with an update of when the item is expected to come back into stock.
We offer two types of delivery:-
- The first being via wooden pallet (a flat transport platform that supports goods in a stable fashion while being lifted by forklift etc.) which can be as fast as a next day service. With delivery via pallet your items will be delivered as close to the front of your property that the driver can get.
- The second delivery method available is via our own delivery team. Experienced with handling the items we stock this service offers a much more personal touch. Your postcode location will be routed into a multi-drop run, a delivery date agreed with yourself, and the driver will call 1 hour prior to arrival. The timescale for this service is from one week upto four weeks depending on location and between the hours of 8am and 8pm. If you require the items to be brought into your home we can also provide this service, but please note all items will only be delivered to the ground floor of your property (if you live in an apartment etc. your floor is classified as ground floor regardless if it is many floors up).
Saturday delivery is possible, however prices will vary depending on your location. Please contact us for a Saturday delivery quote.
All small items will be sent via the courier service UK Mail.
It is a customers responsibility to ensure that the dimensions are checked prior to order to ensure that there is no access issues.
Within the terms of the Distance Selling Regulations all deliveries should be inspected at your earliest opportunity and any returns for any reason reported to us within 7 days of receipt to ensure we are able to deal with your enquiry.
To assist us with processing your return we would request if possible that you provide photos of the damage. Items which are not faulty can only be returned if notified within the 7 days as per the Distance Selling Regulations.
When returning an unwanted item, you will be responsible for costs involved to return.
Use a postage service that is trakable and insured to protect yourself in case of loss or damage, with a courier service that will let us inspect the goods before accepting them into our warehouse.
When receiving any damaged items you must report it to ourselves within 7 days of receipt and we will arrange a collection for the damaged items. Homes Direct 365 will refund postage on faulty items. The customer is responsible for the postage on non-faulty or unwanted items.
If using our bespoke service and the item is cancelled, then a 20% restocking fee will apply.