Returns Policy

If you are not completely satisfied with your purchase please notify us and return it to us within 7 days of delivery with all original packaging . The goods must be unmarked and undamaged. If the goods are damaged at all on receipt it will be down to the sender to claim from the courier service they used.

If returning an item that has been sent on free delivery terms the normal costs of delivery will be deducted from the amount refunded.

All damages must be reported within 48hrs of delivery being signed for. If any of the packaging is damaged the item is to be refused and not to be signed for.

Photographic evidence of the damage is required.

Please note that most of our items are 'Antique Reproductions' and are distressed causing sometimes imperfections in items as the originals. Also colours may vary slightly to pictures.

If the item has been painted to a specific colour of your choice then their will also be a 20% colouring fee deducted from the refund.

We suggest you use a postage service that is trakable and insured to protect yourself in case of loss or damage. Homes Direct 365 will refund postage on faulty items. The customer is responsible for the postage on non-faulty or unwanted items. The item will need to be checked over by our staff before we sign for the goods incase of damage in transit ,please make sure the service that you use allows this.