Returns Policy

If you are not completely satisfied with your purchase please notify us and return it to us within 7 days of delivery with all original packaging. The goods must be unmarked and undamaged. Please note any attempts made to fit an item, make holes for pipes in regards to vanity units etc., or any alterations of any kind to an items original form will not be accepted under our returns policy.

If the returned goods are damaged at all on receipt through transit, it will be down to the sender to claim from the courier service they used.

If returning an item that has been sent on free delivery terms, the normal costs of delivery will be deducted from the amount refunded.

All damages must be reported within 48 hours of delivery being signed for. If any of the packaging is damaged the item is to be refused by the customer and not to be signed for.

Photographic evidence of the damage will be required.

 

When making returns we suggest you use a postage service that is trackable and insured to protect yourself in case of loss or damage, and to also use a courier service that will let us inspect the item before accepting it into our warehouse.

Homes Direct 365 will refund postage on faulty items. The customer is responsible for the postage on non-faulty or unwanted items. The item will need to be checked over by our staff before we sign for the goods incase of damage in transit, please make sure the service that you use allows this.

 

Please note that a lot of our items are 'antique reproductions' and with that may come certain imperfections or fading, and are deliberate effects of the style. Please also be wary that colours may vary slightly to the pictures shown on our website.

When requesting our bespoke service from us, if the item is cancelled you shall be subject to a 20% restocking fee from the total payment you have made.