Last year we put together a newsletter focussing on behind the scenes here at HomesDirect365, giving an in-depth look at each step of the production process behind making our hand carved furniture and how it is sent out. Every other week we will mention when talking about our ranges that our furniture is hand crafted as it is one of our unique and proudest aspects, and with this of course may come a little longer wait than flat pack furniture from a production line.
With all of the new customers we have gained over the last year we feel it would be beneficial again to give a glimpse of the process involved, we want you to feel as informed as possible when ordering with us.
First step in the process is preparing the wood. Taking the sheets of wood and turning that via drying process into manageable wood to work with. With the wood at this stage it is passed to highly skilled workers to shape and carve.
At this stage the skill and attention to detail is staggering. As seen in the above picture the shape of a La Rochelle bedroom chair is coming together and the individual reeds are being wrapped and individually sewn through. This aspect is what puts an immense personal touch to our furniture, very few high street furniture retailers can provide a completely unique piece like this every time and there’s charm to that, a subtle vibe that it was crafted by hand rather than mass produced via machines.
After weeks of craft enough units are produced to fulfill demand. They’ve been carved, painted, treated to give an antique effect or gloss or various other finishes, and are now ready to be wrapped up and loaded onto containers. At this point they are now on their way to us at the main Homes Direct 365 warehouse.
The container arrives to us and the warehouse staff begin to unload all of the furniture, check it over for any damages that may have incurred during transit, and then eventually they catalogue and store it to begin dispatch for the awaiting orders.
The furniture is now stacked and ready in our warehouse, awaiting delivery and orders. The process to this point has been over a course of many weeks and it’s a task to keep up with demand, as at this point they do begin to fly out the door faster than we can fully replenish stock again. To trim any time off of this process however would take away what makes it so special in the first place, that it’s been made from scraps of wood in the first picture to furniture by hand.
In our office the orders come through online via our system and are taken over the phone by our highly trained customer service team. Delivery dates are then arranged and agreed, and every other day we are travelling the length of the country on our vans to make delivery of the furniture.
Here one of our vans are loaded with the furniture, and our drivers are about to deliver. Familiar with handling the items they are far more careful than standard courier services with the goods to avoid any damage and are always extremely helpful at accommodating customers requirements.
At this final stage the furniture has now been delivered and we strive to make sure our customers are happy with the furniture they have received with after sales support available. Our testimonial page on our website will hopefully testify that our service and furniture throughout all these steps are of the highest regard. We continue to grow and expand and hopefully as Homes Direct 365 customers you feel a little bit more aware of the long process involved to make your furniture.