At Homes Direct 365 Limited (company number: 06879985), (“we”, “us” or “our”) we care and value the privacy of our customers. For the purposes of data protection, we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).
Cookies are used on this website to keep track of the contents of your shopping cart, to store delivery addresses (if the address book is used) and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of the process.
Data collected by this website are used to:
1) Take and fulfil customer orders;
2) Administer and enhance the website and service;
3) Issue a unique identifier (e.g. customer login);
4) Monitor customer account status beyond that required for individual purchases;
5) Only disclose information to third parties for goods delivery purposes.
At Homes Direct 365, we work with a number of trusted third parties to deliver you the highest quality goods and services. All third party companies we work with are subject to strict data and privacy assessments, which includes but is not limited to our parcel courier and delivery services.
To comply with legal requirements, we exercise the right to keep your personal data for at least 7 years, and for the length of time you are a customer at Homes Direct 365.
We consider you a customer if:
1) You hold a registered account with us;
2) It has been under 2 years since you last made a purchase with us directly or on our website;
3) We are dealing with a customer service enquiry for you.
Any information automatically collected from our cookies and similar technologies may be used to provide you with the most relevant advertising to you.
We may also use information we collect or receive from our third parties in order to personalise our communications with you. This may include but is not limited to any promotional activities such as competitions, surveys and email newsletters.
If you have opted to receive marketing communications from us, we may occasionally send out email newsletters relating to products you have purchased or may be interested in.
We may use any information automatically collected from our website and cookies to provide training to our staff, to ensure our quality of service is maintained to the highest level.
We may also carry out quality checks and perform internal analytics to improve our services and protect and prevent against fraud cases.
Where you have provided your consent for us to use and share your personal information, you have the right to withdraw your consent under certain circumstances. To discuss this with one of our sales team, please contact 01642 455589.
You also have the right to request the data we hold about you, including the option to update or correct any information we have. If you would like to find out more about your rights, please visit the Information Commissioner’s Office website at https://ico.org.uk/
At Homes Direct 365, we respect your privacy and personal details. To secure your information against accidental loss and unauthorised access, use, alteration and/or disclosure, we have implemented strict organisational measures physically and technically.
We also restrict and limit access of personal data from employees and other third parties that do not need such access.
Where you have been given or have chosen a password to access any part of our website, we ask you to keep this information private and not to share this with anyone.
Last updated: November 2022